PLEASE NOTE - if you have any problems during the payment procedure, please telephone us on 01639 898444. If you have selected any of the payment options we will have your order on file, and we can process payment over the telephone.

Frequently Asked Questions:

• How can I pay for my order?
• How much does delivery cost?
• How long will it take to arrive?
• Can I return an item if I no longer want it?
• What if an item arrives damaged?

How can I pay for my order?

We accept payment online, by telephone or by cheque. After giving your address details at the checkout you can then choose your preferred method of payment, details given below.

     1. Online Payment with Credit/Debit Cards

We accept Mastercard, Visa, Solo, Maestro, Visa Electron and Visa Debit (Delta) through the Sage Pay secure server.To make a credit card payment you will be taken to the Sage Pay secure server to complete the transaction. Please note we have the 'Verified by Visa' and 'Mastercard Securecode' systems for extra security, you will be prompted for a password if your card is registered to these schemes - this provides extra security when using your card online.

     2. Payment with Credit/Debit Cards over the Telephone

If you would prefer you can pay by credit/debit card over the telephone, simply choose the pay by telephone option at the checkout, then call us on 01639 898444 (between 9am and 8pm daily) to supply the details. We do not store any customers' credit card details.

     3. Payment by PayPal

If you have a Paypal account and would like to use this to pay, simple choose the pay by Paypal option at the checkout to be taken to the Paypal server, and complete your payment details. You can also use Paypal to pay by credit/debit card.

     4. Payment by Cheque or Postal Order

We also accept cheques or postal orders, made out to Pelenna Patchworks. After filling in your address details, choose the 'pay by cheque or postal order' option, and send a cheque/postal order to the address shown. We will despatch your order after we receive and clear the cheque/postal order.

How much does delivery cost?

UK - UK delivery is £1.50 on all orders up to a value of £50, there is no charge for delivery on orders over £50. All delivery charges are stated in full in your shopping basket.

EU - For all countries outside the UK within the EU. Delivery charges are based on the weight of the order, see list below for prices. All delivery charges are stated in full in your shopping basket.

                                        0.00 - 0.1Kg - £1.75
                                        0.1 - 0.25Kg - £2.50
                                        0.25 - 0.5Kg - £3.75
                                        0.5 - 0.75Kg - £5.25
                                        0.75 - 1.5Kg - £8.50
                                        1.5Kg and over - £12.00

REST OF WORLD - For all countries not in the EU. Delivery charges are based on the weight of the order, see list below for prices. All delivery charges are stated in full in your shopping basket.

                                         0.00 - 0.1Kg - £2.50
                                         0.1 - 0.25Kg - £4.00
                                         0.25 - 0.5Kg - £6.50
                                         0.5 - 0.75Kg - £10.00
                                         0.75 - 1.5Kg - £18.00
                                         1.5Kg and over - £24.00

Please note we cannot send items weighing more than 2Kg outside the UK, where an item is too large/delicate to send outside the UK this is noted in the product details.

If you live locally you can pick up your order in person. Please contact us to arrange prior to placing your order.

How long will it take to arrive?

If you order before 12 midday we guarantee to dispatch your order the same day (Monday to Friday), providing there are no queries with the order. Orders received after 12 will be dispatched either the same day or the following day.

We use Royal Mail first class postage (1-2 days delivery) where possible for all UK orders, and Royal Mail standard parcels (3-5 days delivery) where size/weight restrictions apply. All parcels are sent first class with the exception of the 24" x 36" and 18" x 24" rotary cutting mats, and the 6" x 24" rulers - these items are sent the via standard parcels service due to size restrictions.

We use Royal Mail Airmail ( 3-5 days delivery) for overseas deliveries

We will offer a refund or replacement (at our discretion) for any orders not received by 15 working days after the dispatch date. Please note that we cannot leave directions to leave an order in a designated place - if the parcel is too large to fit through a letterbox and there is no one in to receive it, it will be returned to your local delivery office for collection, you should receive a Royal Mail card with further details.

Can I return an item if I no longer want it?

If you change your mind for any reason about an order it can be cancelled for a full refund within 7 working days after the item is delivered. Products must be returned in their original condition and returned to the address given in our Contact Details area. We recommend proof of postage is obtained on any returned parcel. We are not responsible for the cost of return delivery.

What if an item arrives damaged?

We endeavour to ensure that all orders are received in perfect condition, however we will give a full refund if an order is less than satisfactory. Please contact us if you have any complaints about an order.