Recently Viewed
Newsletter sign up
*
Email:
Name:

Delivery and payment

PLEASE NOTE - if you have any problems during the payment procedure, please telephone us on 01639 898444. If you have selected any of the payment options we will have your order on file, and we can process payment over the telephone.

Frequently Asked Questions:

How can I pay for my order?

We accept payment online or by telephone. After giving your address details at the checkout you can then choose your preferred method of payment - details given below.

     1. Online Payment with Credit/Debit Cards

We accept Mastercard, Visa, Maestro, Visa Electron and Visa Debit (Delta) through the Secure Payments secure server.To make a credit card payment you will asked to enter your card details onto a secure page (you can check this by looking for a padlock in your address bar, or ensuring the web address begins with 'https://)  to complete the transaction. Please note we have the 'Verified by Visa' and 'Mastercard Securecode' systems for extra security, you will be prompted for a password if your card is registered to these schemes - this provides extra security when using your card online.

     2. Payment with Credit/Debit Cards over the Telephone

If you would prefer you can pay by credit/debit card over the telephone, simply choose the pay by telephone option at the checkout, then call us on 01639 898444 (between 9am and 5pm daily) to supply the details. Please leave a message quoting your order reference if you get the answerphone, we will get back to you as soon as possible. We do not store any customers' credit card details.

     3. Payment by PayPal
If you have a Paypal account and would like to use this to pay, simply choose the pay by Paypal option at the checkout to be taken to the Paypal server, and complete your payment details. You can also use Paypal to pay by credit/debit card.

Why should I create an account?

You do not need to create an account to shop with us, you can checkout as a guest, ideal if you are only likely to be making a single order with us. However, if you are likely to make more than one order, creating an account will mean your name and address details will be stored, as well as all your previous orders. You can also log in at any time to check the progress of your orders, and create wishlists that can be shared with family and friends (great for gift ideas).

How much does delivery cost?

UK - UK delivery is tiered as follows:

  • Orders up to £20 in value - £1.95
  • Orders up to £50 in value - £2.95
  • Orders £50 and over in value - free
Prices to the Scottish Highlands, Isles, Northern Ireland and Channel Islands are as above, however large cutting mats cannot be sent to these areas. 

 Europe - For all countries outside the UK within Europe. Delivery charges are based on the weight of the order, see list below for prices. All delivery charges are stated in full in your shopping basket.

  • 0.00 - 0.25Kg - £3.60
  • 0.25 - 0.5Kg - £5.20
  • 0.5 - 0.75Kg - £7.20
  • 0.75 - 1Kg - £8.40
  • 1Kg - 1.5Kg - £11.70
  • 1.5Kg - 2Kg -  £15.00
  • 2kg and over - £25.00

REST OF WORLD - For all countries not in the Europe. Delivery charges are based on the weight of the order, see list below for prices. All delivery charges are stated in full in your shopping basket.

  • 0.00 - 0.25Kg - £4.75
  • 0.25 - 0.5Kg - £7.60
  • 0.5 - 0.75Kg - £10.50
  • 0.75 - 1Kg - £13.20
  • 1Kg - 1.5Kg - £19.00 
  • 1.5Kg - 2Kg - £25.00
  • 2Kg and over - £35.00

Please note we cannot send items weighing more than 2Kg outside the UK, where an item is too large/delicate to send outside the UK this is noted in the product details.

How long will it take to arrive?

If you order before 12 midday we guarantee to dispatch your order the same day (Monday to Friday), providing there are no queries with the order. Orders received after 12 will be dispatched either the same day or the following day. The only exception is for large cutting mats and rulers which must be sent by courier due to their size, these will be dispatched within 5 working days.

We use Royal Mail first class postage (1-2 days delivery) where possible for all UK orders, the only exception being the 17" x 17" and 18" x 24" rotary cutting mats and the 6" x 24" rulers, these items are sent via courier due to size restrictions, and can only be sent to the UK mainland excluding the Scottish Highlands.

We use Royal Mail Airmail ( 3-5 days delivery) for overseas deliveries

We will offer a refund or replacement (at our discretion) for any orders not received by 15 working days after the dispatch date. Please let us know after 15 working days if you have not received your order, and please note that we cannot refund or replace orders if you do not let us know within 80 days of placing the order. Please note that we are not responsible for refunding orders where the address details have been entered incorrectly.

Please note that we cannot leave directions to leave an order in a designated place - if the parcel is too large to fit through a letterbox and there is no one in to receive it, it will be returned to your local delivery office for collection, you should receive a Royal Mail card with further details.

Can I return an item if I no longer want it?

If you change your mind for any reason about an order it can be cancelled for a full refund within 7 working days after the item is delivered. Products must be returned in their original condition and returned to the address given in our Contact Details area. We recommend proof of postage is obtained on any returned parcel. We are not responsible for the cost of return delivery.

What if an item arrives damaged?

We endeavour to ensure that all orders are received in perfect condition, however we will give a full refund if an order is less than satisfactory. Please contact us if you have any complaints about an order. We cannot accept returns later than 80 days from the date of delivery.

I am prompted for a 3D secure password when paying by card - what is this?

In order to ensure maximum security when you pay by card, we have implemented the 3D secure system which prompts you for a password when paying by card. Please follow these links for more information about the 3D Secure systems for Visa and Mastercard.